Using its 24/7 live chat service, we received a satisfactory response to our query in 185 seconds.
Second in our bookmaker comparison was Ladbrokes. However, this function is available most of the day, so for overall customer service, Matchbook came out on top. Matchbook doesn’t provide a 24/7 live chat service, which is something of a drawback. Matchbook was also quick to respond to our email and telephone queries, and it took less than half an hour for a response on Twitter. It took just 20 seconds to make contact with a member of the team, and 115 seconds to receive an answer that satisfied our query. First, let’s look at its live chat service. The operators with the highest rating for customer service were as follows: We carried out our research during April 2019.Īfter analysing the data we gathered for this bookmaker comparison, we’ve determined our top three. – What offers do you have for new players? Our data comes from their responses, which we will look at shortly. To ensure an objective and unbiased bookmaker comparison, we asked each bookmaker the same questions.
#Bookmaker customer service full
We tested each customer service function in full to determine the following: Therefore, we have also taken this channel into consideration when assessing the top bookmakers for customer service.įor this bookmaker comparison, we’ve analysed the customer service facilities of 25 top bookmakers: The rise of social media has also seen customer service offerings expand across Facebook and Twitter. Some centre their offering around live chat services, while others concentrate on email and telephone facilities. Dealing quickly and efficiently with any question or issue that arises helps build trust between a bookie and a punter, and provides reassurance to the player that their betting account is in safe hands.ĭifferent operators have different strengths when it comes to customer service. When choosing which bookmaker to bet with, customer service is an increasingly important consideration for punters. Leading tipster site Betting Expert compares bookmakers’ customer service performance across the channels of email, telephone, live chat and social media services.
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